Customer Support Policy

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  1. Introduction


Welcome to Punditji Online, your trusted source for astrology, Vastu, and tarot card reading services, as well as learning courses. We are committed to providing excellent customer support to ensure your experience with our services is smooth and satisfactory. This Customer Support Policy outlines our approach to addressing your inquiries, concerns, and issues.


  1. Contacting Customer Support

If you have any questions, need assistance, or wish to report an issue related to our consultation or learning courses, you can contact our customer support team through the following methods:

  • Email: ask@punditjionline.com
  • Phone: +91 7710107700
  • Whatsapp: +91 7710107700
  1. Response Time

We aim to respond to customer inquiries and concerns within 72 hours during our regular business hours. Please note that response times may vary depending on the volume of inquiries.


  1. Customer Support Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9 AM to 6 PM (IST)
  1. Feedback

We value your feedback and suggestions. If you have any comments or ideas on how we can improve our services or customer support, please feel free to share them with us.


Terms of Service

Effective Date: 01.10.2023

  1. Acceptance of Terms

Welcome to Punditji Online! These Terms of Service (“ToS”) govern your use of our website, consultation services, and learning courses. By accessing or using our services, you agree to abide by these ToS and our Privacy Policy. If you do not agree to these terms, please do not use our services.

  1. Consultation Services
  • 1 Service Description: We offer astrology, Vastu, and tarot card reading consultation services. Our experienced practitioners provide insights and guidance based on their expertise.
  • 2 Appointment Booking: To schedule a consultation, you must follow the booking process outlined on our website. Consultation fees and availability are subject to change without any prior notice.
  • 3 Cancellation: Consultation appointment cancellations are subject to our Cancellation & Refund Policy.
  1. Learning Courses
  • 1 Course Description: We offer learning courses with a specified validity period. These courses cover various topics related to astrology, Vastu, and tarot card reading.
  • 2 Enrollment: To enroll in a learning course, you must complete the registration and payment process. Course fees are non-refundable.
  • 3 Validity Period: Each learning course has a defined validity period during which you can access course materials and resources. Access expires at the end of the validity period.
  1. User Responsibilities
  • 1 Account Security: You are responsible for maintaining the security of your account credentials. Do not share your login information with others.
  • 2 Prohibited Conduct: You agree not to engage in any activity that violates our policies or applicable laws, including but not limited to harassment, data scraping, or any other unauthorized use of our services.
  1. Intellectual Property
  • 1 Ownership: All content and materials provided on our website, including text, images, videos, and course materials, are the property of PunditJiOnline or its licensors and are protected by copyright and intellectual property laws.
  • 2 Use of Materials: You may access and use course materials for personal, non-commercial purposes. Reproduction, distribution, or public display of our materials without prior written consent is prohibited.
  1. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to the practices described in our Privacy Policy.

  1. Changes to ToS

We reserve the right to modify these ToS at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes indicate your acceptance of the modified terms.

  1. Termination

We may terminate or suspend your access to our services at our discretion without notice, including for violations of these ToS or for any other reason.

  1. Contact Us

If you have any questions or concerns about these ToS, please contact us at +91 7710107700 on call or whatsapp

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